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Home > FAQs

Frequently Asked Questions

How long do Birds Live?
But I have a cat (or a dog) so that means I can't get a bird, right?
Do you sell un-weaned birds?
I have allergies; can I still get a bird?
Do you guarantee the health of your birds?
Why don't you guarantee the bird longer than five days?
What does your "Lifetime Guarantee" mean?
If I go on vacation what do I do with my bird?
How do I groom my bird?
Searching Our Store
Shopping Tips
Product Availability
Sizing
Product and/or Warranty Information
Placing Order Tips
Tax Information
Payment Methods Available
Problems with Your Order
Change or Cancel an Order
Is Free Shipping Available?
Shipping Methods Available
Shipping Times
International Customers
Track Your Order
Return Policy
Process
Shipping
Warranties
Guarantee Statement
Security/Privacy Terms











How long do Birds Live?
Birds can live up to 70 years depending on the species; most average 10-30 years.

But I have a cat (or a dog) so that means I can't get a bird, right?
Wrong. Tweety and Sylvester were a great theme for cartoons, but in reality cats and birds can co-exist safely. Cats and dogs can co-exist, right? You do need to realize that there are certain things to be cautious about (for instance, if the saliva of a cat gets into the bloodstream of the bird through a bite, then it can be lethal).

Do you sell un-weaned birds?
An un-weaned bird is a bird that is still a baby, and as such needs to be fed by either a parent bird or a surrogate. When the bird is able to eat on its own then it is weaned. We strongly believe that responsible bird and pet stores should only sell weaned birds for many reasons. The main reason is that regardless of what the store will tell you, it is not simple to hand feed and the risk of death and/or injury and/or behavioral issues increase dramatically when a novice attempts to hand-feed. Is it possible? Absolutely. Is it prudent? Absolutely not. On certain occasions we will sell un-weaned birds to professionals who can prove their hand feeding skills, but these birds are sold without any guarantee whatsoever.

I have allergies; can I still get a bird?
That depends on what you are allergic to. If you are allergic to dust and dander then the best way would be to go to an allergist and get tested for allergic reactions to the two different types of bird feathers: those with powder preening gland and fine dander (Cockatoos, African Greys, Cockatiels) and those with an oil preening gland (Macaws, Conures, Parakeets, Lovebirds, most other parrots).

Do you guarantee the health of your birds?
Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all medications and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.

Why don't you guarantee the bird longer than five days?
We have 100% control over the bird's environment at our store, but have no control over the bird once it leaves. We guarantee that when the bird leaves the store that it has been properly socialized, and that it is 100% healthy. Your new bird has been given an excellent start here at Golden Cockatoo, and it is now your responsibility to properly care for your bird. We are always here to help you take the best care of your bird with the biggest variety and best quality bird products available in the world.

What does your "Lifetime Guarantee" mean?
We guarantee that if during your lifetime, you are no longer able to properly care for your bird, or give your bird the attention it need's, we will accept the bird back on consignment and will find another great home for your bird. We do take a 40% commission and charge a nominal daily fee to feed and clean, but you can rest assured that you always have a place for your bird should the need arise. We are the only store in Florida to offer this guarantee as of the year 2000.

If I go on vacation what do I do with my bird?
We offer high quality boarding at the store or house calls to care for your birds when you are away. We were the first bird boarding facility in the country to require Psittacosis testing on an annual basis to guarantee that when you bring a healthy bird in for boarding, you will take home a healthy bird. Many vet facilities now follow this same procedure, as do other reputable stores. The fees for boarding are listed on this web site; they are very reasonable.

How do I groom my bird?
We also offer grooming services for a nominal fee every day from open until 1 hours before closing.

Searching Our Store
We have a very powerful search engine within our store- there is a box on the top of every page that says "Enter Item # or Keyword Here" so just enter your search term and hit search. You will then be able to sort your results based on a number of criteria. Please contact us if you have any suggestions that can make your shopping experience more efficient and fun.

Shopping Tips
We offer free shipping over $67, so take advantage of it! Orders over $67 ship for only $9.97!

Product Availability
If any item is out of stock we will call you for a substitution or will refund the charge for that out of stock item.

Sizing
As listed. Please call us or email any specific sizing or compatibility issues, especially for large items like cages and bulk food.

Product and/or Warranty Information
Please follow manufacturer's warranties and contact them directly with any quality issues.

Placing Order Tips
Our shopping cart saves your items, so you can easily go back and forth to the website and your shopping cart.

Tax Information
6% Florida sales tax applied to all orders shipped to Florida.

Payment Methods Available
Visa, MC, PayPal

Problems with Your Order
Please call us and keep the line of communication open. Our goal is to assure that you are 100% satisfied!

Change or Cancel an Order
Must be done within 4 hours, and can only be done prior to your order being shipped. If your order has not been picked up by the shipper then we are glad to make changes or cancel your order for no fees or charges.

Is Free Shipping Available?
Free Shipping on all orders over $67 (only to contiguous USA - extra fees for ASO and other destinations) Orders over $67 ship for only $9.97!

Shipping Methods Available
FedEx ground, FedEx Second day, FedEx Overnight, UPS Worldship, USPS, Parcel Post

Shipping Times
We try to ship all order within 3 business days and normally ship the next business day.

International Customers
Email for shipping rates if they do not populate

Track Your Order
You will be sent tracking information once your order is shipped

Return Policy
There is a 20% restocking fee on all non-defective returns that are returned in perfect, unused condition and un-opened. If the item has been opened there is a 30%-50% restocking fee, depending on the item. If the item has been used, there are no refunds. Buyer pays return shipping in all instances except for defective product.

Process
Call or email for a Return Goods Authorization number. Any items returned without the RGA number will be refused and returned to sender

Shipping
Buyer pays round trip shipping on all returned items except for defective items

Warranties
Any item with a satisfaction guarantee has the guarantee written on the package: the buyer should contact the manufacturer directly for instruction on how to obtain a refund.

Guarantee Statement
We guarantee all items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.

Security/Privacy Terms
We will not share any of your personal data with any third party for any reason whatsoever. Our store is on the Yahoo Merchant platform, is a secure site, and has one of the most sophisticated fraud detection software and privacy protections available. So, rest assured, no one can steal any of your personal data or credit card information on this site. We have operated this site for over ten years without incident. It is safe to order online from us.

Golden Cockatoo will not share your email or private information with anyone. Period. Your email info and contact info will be used solely to process your order.

However, you will be put onto our monthly newsletters and special offers.

If you want to stop receiving these emails simply opt out when you receive the email, and you will never receive another email from us.










All Livestock are not eligible for Free Shipping. All live birds require the purchase of our $250 VIP (Very Important Parrot) package
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